Frequently asked Questions

Q: What are your hours of operation?
A: Our reservation office is open Monday to Friday 9:00am to 6:00pm and we have on call dispatch 24/7

Q:  May we come see the vehicle we would like to request?
A: Absolutely, we recommend booking an appointment to come meet our team, tour our fleet and make yourself comfortable with your decision to hire the correct service.

Q: May we customize our package?
A: Absolutely, our reservation staff will help you custom any package

Q: What method of Payments do you accept?
A: Cash, Cheque,  Visa and Master Card Accepted

Q: Do you offer corporate billing?
A: Yes, on all accounts that exceed $1500.00 monthly OAC.

Q: Do you require a deposit?
A: yes, on all larger vehicle types Non refundable Deposit of 50% is required to secure your reservation and for all specialty events such as weddings and proms

Q: Do you offer better incentive pricing for off season weddings and graduations?
A: yes, Up to 20%  price reductions for November to April wedding packages and Semi formals

Q: Do you demand a gratuity?
A: No, however 99% of our clients prefer that a gratuity be included on the bill.

Q: What is a standard gratuity?
A: Our industry suggest between 15 and 20%.